Customer Service Agent

For our Customer Care Department!
Düsseldorf Main Site  - To start immediately - Full-time

Your Tasks
As a Customer Service Agent/in you are the first point of contact for our customers: You keep in regular contact with our staff in order to contribute towards managing and resolving complaints, as well as helping to build, shape and maintain positive customer relationships. You manage customer information and inquires on our systems, keep in direct contact with our customers, and also welcome and take care of our guests.

Your Profile
• Team working skills, enthusiasm, and self-reliance
• You demonstrate a customer-orientated, friendly and pleasant manner in the way which you conduct your work
• You have completed commercial training or studying, and have prior work experience as a Customer Service Agent
• Very good German and English skills, in both a spoken and written capacity (further language skills are also an advantage)
• Good familiarity with common computer programs (e.g. MS Office) and CRM systems (experience using SalesForce is an advantage)

We Offer: Ihnen
A versatile and interesting prospect with great development potential and the goal of long-term involvement in an already well-established and still growing team in a modern, dynamic and friendly company. The compensation shall be proportionate to your work experience.

If you are interested, please send your complete application documents with images, earliest start date and salary expectations (please just send an email) to:

Gabriela Angelova   gan(at)

Surplex GmbH
Wahlerstraße 4
40472 Düsseldorf

For further inquiries:
+49 211 422737-20
+49 157 32473045

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