To receive a tax-free invoice, in addition to a valid VAT ID number (EU territory), proof of delivery in the respective countries are required. In the following countries from which the goods are sold, we currently charge a deposit between 19% and 27%, as a security for a VAT risk: Poland, United Kingdom, Slovakia, Belgium, Austria, Czech Republic, Romania, Hungary, Slovenia, Finland, Sweden as well as Croatia. For buyers outside the EU, proof of correct closed export documents is required. For all other sales, a fully completed CMR document, the transport invoice from an independent transport company and proof of payment of the transport invoice is required for the refund of the deposit. If Surplex provides transportation of the goods, only the CMR document is required for deposit reimbursement. Depending on the requirement of the country from which the goods are sold, the CMR document must be submitted by mail with original signature and stamp.
Upon receipt and successful verification of the submitted documents, the deposit will be refunded or credited to the customer's account for future purchases at the customer's request.